Guest-Centric Front Office Leader | Inspire Teams & Service

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 62,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Enterprises is seeking a Front Office Manager to lead our guest services team in Washington, DC. This hands-on leader will ensure superior guest satisfaction, uphold product quality standards, and manage front desk operations according to brand standards.

The role drives guest service philosophy, trains staff, oversees check-in/check-out and systems, and collaborates with finance and sales to optimize revenue while maintaining HR best practices.

Qualifications

• Proven leadership experience in hotel front office or guest services management.
• Strong customer service philosophy and guest-first mindset.
• Knowledge of revenue management, financial reporting, and hotel operations.
• Excellent communication, training, and problem-solving skills.
• Familiarity with HR best practices and compliance standards.

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
• Act as Manager on Duty, supporting hotel-wide operations when required
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
• Produce accurate financial reports in a timely manner
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
• Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
• Mentor and develop management talent within the front office team

Skills

Leadership

Customer service

Revenue management

Financial reporting

Communication

HR compliance

Job description

Concord Hospitality Enterprises is seeking a Front Office Manager to lead our guest services team in Washington, DC. This hands-on leader will ensure superior guest satisfaction, uphold product quality standards, and manage front desk operations according to brand standards.

The role drives guest service philosophy, trains staff, oversees check-in/check-out and systems, and collaborates with finance and sales to optimize revenue while maintaining HR best practices.