Lead Front Office & Guest Experience

Montage Hotels & Resorts; Washington (District of Columbia); On-site; USD 63,000 - 105,000; Full time

Job summary

Montage International in Washington, DC is seeking a Director of Front Office to lead guest reception, services, reservations and concierge with a focus on profitability and strategic leadership. This role will contribute to the organization as an active business partner that supports the company’s goals, vision and values.

The position oversees department trainings, staffing, payroll, and compliance while ensuring exceptional guest experiences and daily operations run smoothly in a luxury hotel

Qualifications

• Three to five years of hotel management experience.
• Bachelor’s Degree required.
• Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur.

Responsibilities

• Create, implement and execute department trainings, recruiting and innovative pre-shifts.
• Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings.
• Create and implement profit and flow-through enhancing strategies and programs.
• Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts.
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

Skills

Hotel management

Staff management

Budgeting

Education

Bachelor's Degree

Tools

Opera

HotSOS

Rex

Outlook

Job description

Montage International in Washington, DC is seeking a Director of Front Office to lead guest reception, services, reservations and concierge with a focus on profitability and strategic leadership. This role will contribute to the organization as an active business partner that supports the company’s goals, vision and values.

The position oversees department trainings, staffing, payroll, and compliance while ensuring exceptional guest experiences and daily operations run smoothly in a luxury hotel