Front Office Manager

OTO Development; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

OTO Development is hiring a Front Office Manager to lead guest services at our Washington, DC area property. You will oversee check-in/check-out, manage reservations, and ensure secure handling of payments while delivering an exceptional guest experience.

This role requires strong communication, teamwork, and problem solving, with at least 3 years in front desk or reception, and a passion for guest service. The department reports to the General Manager and the position is on-site.

Qualifications

• You have 3+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guest’s needs
• You work well with others and enjoy being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are a proactive problem solver aiming for the best guest experience

Responsibilities

• Assist guests with check-in and check-out and throughout their stay
• Operate the hotel’s electronic reservation system and related software
• Handle all financial matters securely and accurately, including credit card and cash
• Anticipate guest needs and maximize the guest experience
• Collaborate with team members to maintain a hospitable, customer-focused environment
• Ensure accurate handling of reservations and payments including card and cash
• Maintain proficiency administering the electronic reservation system
• Maintain compliance with hotel safety programs and procedures
• Ensure daily reports and checklists are completed timely

Skills

Front desk experience

People skills

Teamwork

Communication

Problem solving

Job description

Front Office Manager

• Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
• Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
• Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
• Anticipate guests’ needs and go out of your way to maximize the guest experience
• Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
• Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
• Maintain proficient administration of the hotel's electronic reservation system
• Maintain compliance with hotel safety programs and procedures, including emergency and security systems
• Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

What are the requirements for this position?

• You have 3+ years’ experience working in a front desk/receptionist type role
• You love working with people and will go above and beyond for each guests’ needs
• You work well with others and enjoying working and being part of a team
• You have excellent oral, written, and interpersonal communication skills
• You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements For This Position

This primarily a sedentary position; however, it can be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Front Office Manager

Department: Property

Exempt

Position Reports to: General Manager

Revised 5/8/26