Assistant Front Office Manager: Guest Experience Lead

The Watergate Hotel; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

The Watergate Hotel in Washington, DC seeks a Front Office Manager to lead guest services and front desk operations. You will supervise Guest Service Agents, ensure a warm welcome, and maintain up-to-date information on rates, promotions, and guest programs while optimizing front-office profitability.

The role requires strong English communication, 3+ years of Front Office experience, and the ability to multi-task in a luxury hotel setting.

Qualifications

• 3+ years of Front Office experience at a hotel or similar property.
• Reading, writing and oral proficiency in English.
• Excellent overall communication skills.
• Ability to multitask and manage competing priorities.

Responsibilities

• Operate the Front Office properly, efficiently and with profitability.
• Supervise and assist Guest Service Agents with their duties.
• Ensure a warm and genuine arrival and departure experience for guests.
• Maintain Front Office information and rate/promotional details up-to-date.
• Ensure staff grooming and professional presentation.
• Maintain department records and minimize paperwork.
• Provide staffing oversight and act as Manager on Duty as needed.
• Communicate guest requests to relevant departments and ensure follow-up.
• Welcome VIP guests and anticipate individual guest needs.
• Contribute to training, coaching, and disciplinary actions for Guest Service Agents.

Skills

Front Office experience

English proficiency

Communication skills

Multi-tasking

Job description

The Watergate Hotel in Washington, DC seeks a Front Office Manager to lead guest services and front desk operations. You will supervise Guest Service Agents, ensure a warm welcome, and maintain up-to-date information on rates, promotions, and guest programs while optimizing front-office profitability.

The role requires strong English communication, 3+ years of Front Office experience, and the ability to multi-task in a luxury hotel setting.