Guest Experience Front Office Manager

Residence Inn Silicon Valley I; Sunnyvale (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Pet Insurance

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - company match

Free room nights and employee-discount

Employee discounts within hotel brand

Referral bonus program

Wellness Subscriptions

Job summary

Island Hospitality is seeking a Front Office Manager to oversee all front desk operations, guest satisfaction, and service quality. You will coordinate scheduling, training, and HR tasks while ensuring smooth daily front office performance.

The role involves collaborating with other departments to maintain room readiness, manage oversells, and promote guest services. Flexible scheduling and a strong guest focus are essential for success in this position.

Qualifications

• Experience operating hotel PMS systems.
• Strong multitasking and time-management abilities.
• Excellent guest service and problem-solving skills.

Responsibilities

• Oversee front office operations to ensure guest satisfaction and service standards.
• Prepare team member schedules in line with budgets and forecasts.
• Train staff in financial control procedures and ensure compliance.
• Recommend local attractions and inform guests of services.
• Manage HR functions including recruiting, onboarding, evaluations, and discipline.
• Coordinate maintenance requests and ensure clean, functional rooms at check-in.
• Monitor daily bookings and coordinate with front desk during oversells.

Skills

PMS Systems

Multitasking

Time management

Customer service

Problem solving

Stress management

Guest relations

Driver's license (preferred)

Job description

Island Hospitality is seeking a Front Office Manager to oversee all front desk operations, guest satisfaction, and service quality. You will coordinate scheduling, training, and HR tasks while ensuring smooth daily front office performance.

The role involves collaborating with other departments to maintain room readiness, manage oversells, and promote guest services. Flexible scheduling and a strong guest focus are essential for success in this position.