Guest Experience Front Office Manager

Residence-Inn-By-Marriott-0964fef8; Austin (TX); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) Plan

Paid Time Off

Employee Discounts

Wellness program

Job summary

Island Hospitality is seeking a Front Office Manager to oversee front desk operations, drive guest satisfaction, and maintain product quality standards. The role involves coordinating scheduling, training, and cross-department collaboration to ensure smooth check-ins and exceptional service.

The position may require flexible scheduling, with responsibilities for monetary controls and guest recommendations, while upholding company wellness and benefit programs.

Qualifications

• Operate hotel property management system (PMS) proficiently.
• Able to multitask and prioritize in a fast-paced environment.
• Strong initiative, teamwork, and achievement focus.
• Proficient in resolving issues and delivering guest service excellence.

Responsibilities

• Oversee front office operations to meet guest service expectations.
• Prepare and manage team schedules within budget and forecast.
• Train staff in cash handling, inventories, and receivables procedures.
• Coordinate with maintenance and other departments to ensure smooth check-ins.

Skills

PMS systems

Multitasking

Team player

Problem solving

Stress management

Guest service

Job description

Island Hospitality is seeking a Front Office Manager to oversee front desk operations, drive guest satisfaction, and maintain product quality standards. The role involves coordinating scheduling, training, and cross-department collaboration to ensure smooth check-ins and exceptional service.

The position may require flexible scheduling, with responsibilities for monetary controls and guest recommendations, while upholding company wellness and benefit programs.