Front Office Leader: Guest Experience & Operations

Island Hospitality Management; Sunnyvale (CA); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Healthcare

HSA/FSA

Dependent Care

Identity Protection

Commuter Benefits

Pet Insurance

PTO

401(k)

Career Growth

Referral Bonuses

Job summary

Island Hospitality Management is seeking a Front Office Manager to lead all front desk operations and ensure exemplary guest service and product quality standards. The role entails flexible scheduling and overseeing team performance across guest services, scheduling, training, and interdepartmental coordination to maintain hotel operations at peak levels.

The manager will supervise HR tasks, assist in financial controls, and collaborate with maintenance to deliver consistently clean and ready

Qualifications

• Experience with hotel PMS systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong guest service orientation and communication skills.
• Proactive problem-solving and initiative.
• Excellent teamwork and collaboration abilities.
• A valid driver’s license is preferred.

Responsibilities

• Oversee front desk operations to meet guest service expectations.
• Prepare and manage team member schedules within budgeted forecasts.
• Ensure staff training in cash handling, vouchers, inventories, and receivables.
• Recommend local attractions and inform guests about hotel services.
• Lead HR activities including recruitment, onboarding, and performance evaluations.
• Coordinate maintenance requests with other departments and ensure clean, functional rooms at check-in.
• Monitor daily bookings and coordinate oversell situations with front desk.

Skills

PMS familiarity

Multitasking

Guest service

Team player

Problem solving

Driver's license

Job description

Island Hospitality Management is seeking a Front Office Manager to lead all front desk operations and ensure exemplary guest service and product quality standards. The role entails flexible scheduling and overseeing team performance across guest services, scheduling, training, and interdepartmental coordination to maintain hotel operations at peak levels.

The manager will supervise HR tasks, assist in financial controls, and collaborate with maintenance to deliver consistently clean and ready