Dual Front Office Manager — Guest Experience Leader

Island Hospitality Management; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Island Hospitality Management is seeking a Dual Front Office Manager to lead front desk operations, ensure guest satisfaction, and uphold product quality standards across the hotel. The role may require flexible scheduling to meet hotel needs and guest demand.

The manager will supervise team schedules and budgets, train staff on financial procedures, and work with other departments to ensure maintenance requests are communicated and resolved promptly. A strong guest-service mindset is essential.

Qualifications

• Experience in front office operations and guest service standards.
• Ability to prepare team schedules in line with budgets and forecasts.
• Knowledge of cash handling, vouchers, inventories, and receivables procedures.
• Ability to collaborate with other departments to ensure maintenance requests are communicated and completed.
• Strong communication and guest service orientation.

Responsibilities

• Oversee front desk operations and ensure guest satisfaction and product quality standards.
• Supervise scheduling, budgeting alignment, and staff training.
• Coordinate with maintenance and other departments to ensure clean, functional rooms on check-in.
• Monitor daily bookings and manage oversell situations with the front desk team.
• Support recruitment, onboarding, and performance evaluations.

Skills

PMS Systems

Multitasking & time management

Guest service excellence

Problem solving

Stress management

Team leadership & initiative

Driver's license (preferred)

Tools

PMS software

Job description

Island Hospitality Management is seeking a Dual Front Office Manager to lead front desk operations, ensure guest satisfaction, and uphold product quality standards across the hotel. The role may require flexible scheduling to meet hotel needs and guest demand.

The manager will supervise team schedules and budgets, train staff on financial procedures, and work with other departments to ensure maintenance requests are communicated and resolved promptly. A strong guest-service mindset is essential.