Front Desk Supervisor - Guest Experience Lead

Island Hospitality Management; Pittsburgh (Allegheny County); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Healthcare: Medical, Dental, Vision

HSA & FSA plans

Dependent care FSA

Identity Theft Insurance

Commuter benefits

Pet Insurance

Paid sick leave

Paid vacation

Family leave

401(k) with company match

Employee discounts

Job summary

Island Hospitality is seeking a Front Desk Supervisor to oversee the front desk operations, ensure guest satisfaction, and uphold our service standards. You will plan and supervise a diverse team, manage check-ins/outs, handle payments, and coordinate with vendors and guests.

This role emphasizes leadership, training, and reporting. You will develop staff schedules, deliver exceptional guest service, and act as a reference point for team members and guests while supporting the smooth, profitable

Qualifications

• Motivated team player with initiative and achievement drive.
• Strong problem-solving skills and proactive mindset.
• Ability to work well under stress and adapt to guest needs.
• Excellent guest service orientation and communication.

Responsibilities

• Oversee front desk operations to ensure guest satisfaction and service quality.
• Plan and supervise activities of a diverse workforce for smooth operations.
• Handle check-in/check-out, payments, and provide information to guests and vendors.
• Prepare shift reports and train staff to meet service standards.
• Create and distribute team member schedules in a timely manner.

Skills

Team player

Initiative

Problem solving

Guest service

Job description

Island Hospitality is seeking a Front Desk Supervisor to oversee the front desk operations, ensure guest satisfaction, and uphold our service standards. You will plan and supervise a diverse team, manage check-ins/outs, handle payments, and coordinate with vendors and guests.

This role emphasizes leadership, training, and reporting. You will develop staff schedules, deliver exceptional guest service, and act as a reference point for team members and guests while supporting the smooth, profitable