Guest Experience Supervisor - Front Desk

Island Hospitality Management; Town of Islip (NY); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Island Hospitality Management is seeking a Front Desk Supervisor to oversee front desk operations, ensure guest satisfaction, and uphold our service standards. You will coordinate a diverse team, liaise with vendors and guests, and act as a reference point for daily decisions.

The role may require flexible scheduling, including weekends and holidays; a valid driver's license is required. Join our team to help drive guest experiences and product quality while supporting training and scheduling.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Ability to handle problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
• Assist in creating and distributing the team member schedule in a timely manner

Skills

Team player

Problem solving

Stress management

Guest service

Approachability

Job description

Island Hospitality Management is seeking a Front Desk Supervisor to oversee front desk operations, ensure guest satisfaction, and uphold our service standards. You will coordinate a diverse team, liaise with vendors and guests, and act as a reference point for daily decisions.

The role may require flexible scheduling, including weekends and holidays; a valid driver's license is required. Join our team to help drive guest experiences and product quality while supporting training and scheduling.