Guest Experience Supervisor - Front Desk & Team Lead

Island Hospitality Management; Garden City (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,,

Vision Insurance

HSAs and FSAs

Dependent care FSA

Identity Theft Protection

Commuter benefits including transit &

Pet Insurance

PTO and Wellness Benefits

401(k) Retirement plan with company匹

Job summary

Island Hospitality Management seeks a Guest Services Supervisor to oversee front desk operations and administrative duties at the resort. You will supervise the guest services team, handle guest inquiries, and ensure service levels align with Island's customer service philosophy.

The role requires strong communication, problem-solving, and leadership skills, with 2 years of administrative experience and 6 months of supervisory experience preferred. Work hours vary with occupancy and season.

Qualifications

• Experience coordinating team member selection and development.
• Organizing and prioritizing front desk schedules for adequate coverage.
• Handling guest complaints, inquiries, and issues professionally.
• Excellent written and verbal communication skills.
• Good problem-solving and leadership abilities.
• Strong customer service skills.
• 2 years of administrative experience preferred.
• 6 months of supervisory experience preferred.

Responsibilities

• Oversee front office activities and administrative responsibilities.
• Supervise individual guest services team members.
• Handle and resolve guest complaints and inquiries promptly.
• Field resort comments and complaints to management.
• Submit bad debt files to collections.
• Ensure guests receive high levels of service per company philosophy.
• Perform general administrative duties (phones, typing, filing).
• Maintain resort records, reports, and files.
• Refer sales prospects to Resort/ Sales Manager and log prospect info.

Job description

Island Hospitality Management seeks a Guest Services Supervisor to oversee front desk operations and administrative duties at the resort. You will supervise the guest services team, handle guest inquiries, and ensure service levels align with Island's customer service philosophy.

The role requires strong communication, problem-solving, and leadership skills, with 2 years of administrative experience and 6 months of supervisory experience preferred. Work hours vary with occupancy and season.