Guest Experience Lead — Front Desk Agent

Island Hospitality Management, LLC.; Lansing (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision Insurance

401(k) Retirement plan

Paid Time Off

Wellness Programs

Employee Assistance Program

Free room nights & employee discounts

Job summary

Island Hospitality Management, LLC. is seeking a Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors.

You will uphold professionalism, courtesy, and outstanding communication in a fast-paced hotel environment. The role may require flexible scheduling availability and involves handling check-ins, payments, guest assistance, and reporting during shifts.

Qualifications

• Front desk experience and guest service orientation preferred.
• Excellent communication and professional demeanor.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Team player

Problem solving

Stress management

Guest service

Job description

Island Hospitality Management, LLC. is seeking a Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors.

You will uphold professionalism, courtesy, and outstanding communication in a fast-paced hotel environment. The role may require flexible scheduling availability and involves handling check-ins, payments, guest assistance, and reporting during shifts.