Guest Experience Front Office Manager

Carter Hospitality Group, LLC; Kissimmee (FL); On-site; USD 52,000 - 65,000; Full time

Job summary

Carter Hospitality Group, LLC is seeking a Front Office Manager to ensure top-tier guest service and accurate front desk operations. You will lead the Front Office team, oversee reservations, check-in/check-out, and collaborate with Sales and Housekeeping to maximize occupancy and guest satisfaction.

The role requires strong English communication, leadership skills, and the ability to coach staff while maintaining brand standards and smooth daily operations.

Qualifications

• High school diploma or equivalent.
• At least three years’ experience in Front Desk operations.
• Must communicate effectively in English.
• Must be able to work days, evenings, nights, weekends and holidays.

Responsibilities

• Controls guestroom reservations to maximize occupancy and revenue.
• Coordinates check-in/check-out and room lists.
• Monitors staff performance, hours and breaks; enforces policies.
• Conducts pre-shift meetings and inspects grooming and attire.
• Oversees check-in/check-out process and guest interactions.
• Coaches and counsels Front Office staff.
• Prepares Front Office schedule per occupancy and labor forecasts.
• Ensures exceptional guest service at check-in/check-out.
• Maintains communication between Front Office and other departments.
• Reviews revenue targets with General Manager and Sales to meet group needs.
• Follows up on VIP blocks and inspects rooms prior to arrival.
• Manages billing, rate integrity and corporate/group block processes.
• Interacts with Housekeeping and Maintenance to ensure timely room readiness.

Skills

Guest service

English communication

Leadership

Coaching/mentoring

Team coordination

Problem solving

Education

High school diploma

Job description

Carter Hospitality Group, LLC is seeking a Front Office Manager to ensure top-tier guest service and accurate front desk operations. You will lead the Front Office team, oversee reservations, check-in/check-out, and collaborate with Sales and Housekeeping to maximize occupancy and guest satisfaction.

The role requires strong English communication, leadership skills, and the ability to coach staff while maintaining brand standards and smooth daily operations.