Guest Experience & Night Audit Specialist

Carter Hospitality Group, LLC; Orlando, Northern (FL, KY); Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Dental insurance

Job summary

Carter Hospitality Group, LLC is seeking a courteous Front Desk Agent/Night Auditor to welcome guests, handle check-ins and check-outs, and manage PBX operations for mail and message services. You will balance daily cash and postings, assist with reservations, and provide concierge-level service with accuracy and discretion in a high-volume hotel environment.

Proficiency with Microsoft Office and hotel systems, plus prior front desk or night audit experience, are preferred; two years in

Qualifications

• Minimum of two years’ experience in a related field (hospitality preferred).
• Proficient knowledge in Microsoft Office.

Responsibilities

• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Initiate courtesy call after check-in to ensure guest satisfaction and offer assistance.
• Provide gracious and efficient telephone service for PBX functions.

Skills

Hospitality experience

Microsoft Office

Customer service

Front desk experience

Night audit experience

Job description

Carter Hospitality Group, LLC is seeking a courteous Front Desk Agent/Night Auditor to welcome guests, handle check-ins and check-outs, and manage PBX operations for mail and message services. You will balance daily cash and postings, assist with reservations, and provide concierge-level service with accuracy and discretion in a high-volume hotel environment.

Proficiency with Microsoft Office and hotel systems, plus prior front desk or night audit experience, are preferred; two years in