Guest Services Leader - Front Desk

Carter Hospitality Group, LLC; California (MO); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Job summary

Carter Hospitality Group, LLC seeks a Front Office Supervisor to oversee daily Front Desk operations and deliver outstanding guest service. You will supervise team performance, manage check-in/check-out, and ensure adherence to hotel standards across shifts.

Strong communication, organizational, and computer skills are essential. Prior hotel supervisory experience is required, with availability across days, evenings, nights, weekends and holidays.

Qualifications

• Minimum experience in a related field (hospitality preferred).
• Ability to pass pre-employment testing may be required.
• Must have full availability including days, evenings, nights, weekends and holidays.

Responsibilities

• Supervise the operations of the Front Desk and ensure guest service excellence.
• Maintain high productivity and guest satisfaction.
• Train and discipline staff; conduct pre-shift meetings and coordinate with departments.
• Handle guest check-in/check-out, reservations, and inquiries.
• Post charges and oversee security procedures for guests and staff.

Skills

Customer service

Team supervision

Communication

English fluency

PMS systems

Tools

PMS systems

Job description

Carter Hospitality Group, LLC seeks a Front Office Supervisor to oversee daily Front Desk operations and deliver outstanding guest service. You will supervise team performance, manage check-in/check-out, and ensure adherence to hotel standards across shifts.

Strong communication, organizational, and computer skills are essential. Prior hotel supervisory experience is required, with availability across days, evenings, nights, weekends and holidays.