Hotel Operations Lead: Guest Experience & Service Champion

carter-hospitality-group; Kissimmee (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Job summary

Carter Hospitality Group is seeking an Assistant General Manager to lead hotel operations across Front Office, Maintenance, Housekeeping, and F&B. The role emphasizes delivering a personalized guest experience, driving revenue, and managing costs with the General Manager.

The candidate should have 3+ years in upscale hotel leadership, strong financial acumen, and proven ability to design service standards. Florida residency and a valid driver’s license are preferred.

Qualifications

• Bachelor’s Degree in Hospitality Management preferred.
• Minimum of three years as Director of Rooms and/or Assistant General Manager in upscale hotels.
• Direct experience in Front Office, Guest Services, Housekeeping, Security, F&B, and/or Engineering.
• Proven ability to design and implement service standards and procedures.
• Valid Florida Driver’s license and ability to pass pre-employment checks.
• Full availability including days, evenings, nights, weekends and holidays.

Responsibilities

• Oversee daily operations for Front Office, Maintenance, Housekeeping, and F&B.
• Designs and implements systems to ensure smooth operations.
• Lead service philosophy and training across departments.
• Develop and implement revenue strategies with GM to maximize profit.
• Recruit, supervise and develop department staff for high guest satisfaction.
• Protect hotel assets through maintenance, security and preventive programs.
• Manage third-party relationships for seamless service delivery.
• Engage with guests to resolve issues and ensure satisfaction.
• Provide leadership during peak periods and mentor the management team.
• Monitor compliance with SOPs and company standards throughout operations.

Skills

Leadership

Operations management

Guest service

Staff development

Financial acumen

Communication

Education

Bachelor's Degree in Hospitality Management

High School Diploma or equivalent

Job description

Carter Hospitality Group is seeking an Assistant General Manager to lead hotel operations across Front Office, Maintenance, Housekeeping, and F&B. The role emphasizes delivering a personalized guest experience, driving revenue, and managing costs with the General Manager.

The candidate should have 3+ years in upscale hotel leadership, strong financial acumen, and proven ability to design service standards. Florida residency and a valid driver’s license are preferred.