Assistant Front Office Manager: Lead Guest Services

Concord Hospitality Enterprises; Westerville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision, life, and-dis

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career developm

Performance-based bonus eligibility

Job summary

Concord Hospitality Enterprises is seeking an Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality, ensuring guest satisfaction, associate engagement, and smooth front office operations.

You will lead and mentor the front office staff, manage staffing and performance reviews, address guest and associate concerns, and collaborate with leadership to drive guest satisfaction and revenue.

Qualifications

• Prior experience in hotel front office operations or management required.
• Proven ability to lead, motivate, and mentor a team.
• Strong guest service orientation with effective problem-solving skills.
• Knowledge of hotel systems, financial objectives, and operational procedures.
• Organized, detail-oriented, and results-driven.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and support the front office team to deliver exceptional guest service.
• Address guest and associate concerns promptly and professionally.
• Oversee front office operations, ensuring compliance with brand standards and hotel policies.
• Monitor GSS results and implement action plans for continuous improvement.
• Train, mentor, and develop associates while fostering a positive work environment.
• Manage staffing, scheduling, and performance reviews.
• Assist in budgeting, financial planning, and selling strategies.
• Ensure compliance with corporate, safety, and regulatory requirements.
• Collaborate with leadership to drive guest satisfaction, revenue, and team success.

Skills

Team leadership

Guest service

Communication

Problem solving

Job description

Concord Hospitality Enterprises is seeking an Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality, ensuring guest satisfaction, associate engagement, and smooth front office operations.

You will lead and mentor the front office staff, manage staffing and performance reviews, address guest and associate concerns, and collaborate with leadership to drive guest satisfaction and revenue.