Front Desk Supervisor - Guest Services Leader

Carter Hospitality Group, LLC; Kissimmee (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Carter Hospitality Group, LLC is seeking a Front Office Supervisor to oversee daily Front Desk operations, ensuring outstanding guest service and adherence to hotel standards. The role includes supervising staff, handling check-in/check-out, managing lobby flow, and coordinating with departments to fulfill guest requests.

You will train and discipline team members, lead pre-shift meetings, monitor rates and availability in PMS, and maintain Front Office area cleanliness while ensuring security

Qualifications

• Experience in hotel front desk supervision preferred.
• Ability to supervise, train, and discipline staff.
• Strong communication and organizational skills.
• Proficient in hotel reservation systems (PMS).
• Must be able to pass pre-employment checks.

Responsibilities

• Supervise the operations of the Front Desk
• Maintain high productivity, morale and guest service
• Ensure hotel policies and procedures are followed
• Assist in training of employees including guest services and PMS
• Check guests in and out according to standards
• Inform guests about hotel facilities and policies
• Provide tourist information to guests
• Handle hotel phone system and messages
• Process reservations and reconciliations in extranets
• Handle inquiries and guest complaints
• Coordinate with departments for guest requests
• Perform cashier duties and post charges
• Maintain security procedures and guest safety
• Attend meetings and secure lost and found items
• Ensure accessibility for front desk staff
• Enter group contracts and monitor blocks
• Complete daily room assignments and monitor unit usage
• Ensure correct entry of timeshare reservations
• Adhere to hotel policies and procedures
• Take on duties assigned by management

Skills

Guest service

Communication skills

Organization

Team supervision

English proficiency

Tools

PMS systems

Job description

Carter Hospitality Group, LLC is seeking a Front Office Supervisor to oversee daily Front Desk operations, ensuring outstanding guest service and adherence to hotel standards. The role includes supervising staff, handling check-in/check-out, managing lobby flow, and coordinating with departments to fulfill guest requests.

You will train and discipline team members, lead pre-shift meetings, monitor rates and availability in PMS, and maintain Front Office area cleanliness while ensuring security