Front Office Leader: Guest Experience & Operations

Carter Hospitality Group, LLC; California (MO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Job summary

Carter Hospitality Group, LLC in the United States seeks a Front Office Manager responsible for the daily quality and accuracy of the Front Desk operations and for setting the tone of brand standards for guest service.

You will oversee reservations, check-in/out, staff scheduling, training, and coordination with housekeeping and maintenance to ensure seamless guest experiences and maximize occupancy and revenue.

Qualifications

• Must have strong front desk experience in hospitality.
• Ability to manage reservations and optimize occupancy.
• Excellent communication and leadership skills.

Responsibilities

• Oversees front desk operations and guest check-in/out processes.
• Monitors staff performance and enforces policies.
• Coordinates with housekeeping and maintenance for room status.
• Prepares schedules and manages overtime and labor costs.
• Ensures accurate billing and group room arrangements.
• Handles VIP blocks and special requests.
• Ensures adherence to brand standards and safety procedures.

Skills

Front office leadership

Guest service excellence

Staff scheduling

English communication

Conflict resolution

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Microsoft Office

Job description

Carter Hospitality Group, LLC in the United States seeks a Front Office Manager responsible for the daily quality and accuracy of the Front Desk operations and for setting the tone of brand standards for guest service.

You will oversee reservations, check-in/out, staff scheduling, training, and coordination with housekeeping and maintenance to ensure seamless guest experiences and maximize occupancy and revenue.