Front Office Supervisor: Lead Guest Services & Training

Bardessono; Arcadia (CA); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Bardessono is seeking a Front Desk Manager to oversee daily operations at our Arcadia-area property. You will supervise front desk staff, ensure smooth check-in/out, and coordinate with housekeeping and engineering to meet guest needs.

The role requires strong guest service skills, team leadership, and the ability to handle high-demand situations. This is a full-time, in-office position with a pay rate starting at $25.00 per hour.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Guest service

Team player

Communication

Self-motivation

Tools

MICROS system

Job description

Bardessono is seeking a Front Desk Manager to oversee daily operations at our Arcadia-area property. You will supervise front desk staff, ensure smooth check-in/out, and coordinate with housekeeping and engineering to meet guest needs.

The role requires strong guest service skills, team leadership, and the ability to handle high-demand situations. This is a full-time, in-office position with a pay rate starting at $25.00 per hour.