Front Office Manager & Guest Experience Leader

Dimension Hospitality Group; Lubbock (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Leadership role

Growth opportunities

Team oriented environment

Job summary

Dimension Hospitality Group is seeking a Front Office Manager to oversee all front desk operations and guest service functions. You will supervise staffing, training, performance, and service standards to ensure a smooth guest experience from arrival to departure.

In this role, you will collaborate with hotel leadership to maintain productivity and exceptional service, lead daily operations, and support hiring and coaching of the front office team in a fast-paced environment.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Skills

Hotel front office leadership

Communication

Problem solving

Organization

Guest service orientation

Tools

Hotel systems

Job description

Dimension Hospitality Group is seeking a Front Office Manager to oversee all front desk operations and guest service functions. You will supervise staffing, training, performance, and service standards to ensure a smooth guest experience from arrival to departure.

In this role, you will collaborate with hotel leadership to maintain productivity and exceptional service, lead daily operations, and support hiring and coaching of the front office team in a fast-paced environment.