Front Office Experience Leader

Dimension-Hospitality,-LLC; Cannon (LA); In loco; USD 38.000 - 65.000; Tempo pieno

Descrizione del lavoro

Dimension-Hospitality, LLC is seeking a Front Office Manager to oversee all front desk operations and guest services, ensuring a smooth, welcoming experience from arrival to departure. You will lead staff, train team members, and partner with hotel leadership to uphold service standards and operational efficiency.

The role emphasizes scheduling, billing accuracy, policy compliance, and collaborative communication with housekeeping and engineering to maintain an outstanding guest experience

Competenze

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.

Mansioni

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Conoscenze

Front Office Leadership

Staff Supervision

Guest Service Excellence

Communication Skills

Problem Solving

Organization

Strumenti

PMS Software

Descrizione del lavoro

Dimension-Hospitality, LLC is seeking a Front Office Manager to oversee all front desk operations and guest services, ensuring a smooth, welcoming experience from arrival to departure. You will lead staff, train team members, and partner with hotel leadership to uphold service standards and operational efficiency.

The role emphasizes scheduling, billing accuracy, policy compliance, and collaborative communication with housekeeping and engineering to maintain an outstanding guest experience