Guest Service Specialist - Front Desk & Memorable Stays

Dimension Hospitality, LLC; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Dimension Hospitality, LLC in New Orleans is seeking a Guest Service Representative to greet guests, manage check-ins/outs, and support daily front desk operations while delivering exceptional service.

You will handle reservations, payments, and guest inquiries, coordinating with housekeeping and other departments to ensure smooth, memorable stays. Flexibility for varied shifts is required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Friendly demeanor

Multitasking

Computer skills

Hotel knowledge

Tools

Front desk software

PMS (Property Management System)

Payment processing

Job description

Dimension Hospitality, LLC in New Orleans is seeking a Guest Service Representative to greet guests, manage check-ins/outs, and support daily front desk operations while delivering exceptional service.

You will handle reservations, payments, and guest inquiries, coordinating with housekeeping and other departments to ensure smooth, memorable stays. Flexibility for varied shifts is required.