Front Office Manager: Lead Guest Experience & Ops

Dimension Hospitality Group; Shreveport (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Dimension Hospitality is seeking a Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, optimize shift coverage, and ensure accurate reservations, billing, and check-in/check-out processes to deliver a seamless guest experience.

You will partner with hotel leadership to drive service excellence, mentor team members, and uphold brand standards in a fast-paced environment typical of Shreveport properties.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Skills

Front office leadership

Communication

Staff scheduling

Training and coaching

Guest service

Problem solving

Job description

Dimension Hospitality is seeking a Front Office Manager to lead daily front desk operations and guest services. You will supervise staff, optimize shift coverage, and ensure accurate reservations, billing, and check-in/check-out processes to deliver a seamless guest experience.

You will partner with hotel leadership to drive service excellence, mentor team members, and uphold brand standards in a fast-paced environment typical of Shreveport properties.