Front Office Leader & Guest Experience Champion

Virgin Hotels; New Orleans (LA); On-site; USD 60,000 - 80,000; Full time

Job summary

Virgin Hotels in New Orleans is seeking a Front Office Manager to lead the Rooms team and uphold outstanding guest service. You will supervise front desk operations, ensure brand standards, and train staff to deliver warm, efficient experiences from check-in to check-out.

Join a culture that emphasizes teamwork, fun, and delivering memorable experiences for every guest. The role requires strong leadership and a passion for hospitality excellence.

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• High school or equivalent education required.
• Minimum of two years of Front Office supervisory experience.
• Proficient computer knowledge.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers.

Responsibilities

• Oversee front office procedures and ensure adherence to policies and standards.
• Be the champion of Virgin Hotels Tone of Voice in guest interactions.
• Lead and train the Rooms team, fostering a culture consistent with Virgin values.
• Manage cashiering, folio presentation, and settlement of accounts.
• Support multiple guest service touchpoints from check-in to check-out with warmth and efficiency.
• Collaborate with managers and staff to deliver memorable guest experiences.

Skills

People skills

English proficiency

Teamwork

Attention to detail

Confidentiality

Professional appearance

Education

High school diploma or equivalent

Job description

Virgin Hotels in New Orleans is seeking a Front Office Manager to lead the Rooms team and uphold outstanding guest service. You will supervise front desk operations, ensure brand standards, and train staff to deliver warm, efficient experiences from check-in to check-out.

Join a culture that emphasizes teamwork, fun, and delivering memorable experiences for every guest. The role requires strong leadership and a passion for hospitality excellence.