Front Office & Operations Leader | Daily Impact in Hospitality

Dimension Hospitality Group; New Orleans (LA); On-site; USD 52,000 - 72,000; Full time

Job summary

Dimension Hospitality Group is seeking a Front Office / Operations Manager in New Orleans to oversee daily front office operations and support hotel functions. You will help manage the guest experience, ensure efficient workflow, and assist department leaders with staffing, training, and performance.

You are a visible leader who promotes service excellence, maintains brand standards, and coordinates with other departments to sustain operational excellence.

Qualifications

• Experience leading front desk or operations teams.
• Strong communication and guest-service focus.
• Ability to manage multiple priorities and shifts.
• Familiarity with hotel systems and reporting.

Responsibilities

• Oversee daily front office operations including check-ins and check-outs.
• Support staffing, scheduling, training, and coaching of front desk teams.
• Assist with service recovery and resolve guest concerns professionally.
• Maintain accuracy in billing, reporting and cash handling procedures.
• Coordinate with housekeeping, engineering, and other departments for smooth operations.
• Ensure compliance with hotel policies, brand standards and safety requirements.
• Assist with inventory, supplies and operational needs.
• Support leadership with performance reviews and team development.
• Act as Manager on Duty as scheduled.
• Foster a positive, professional, and service-oriented environment.

Skills

Front office leadership

Customer service

Staff coaching

Operations management

Hotel systems

Billing handling

Communication

Cash handling

PMS systems

Tools

PMS systems

Booking software

Job description

Dimension Hospitality Group is seeking a Front Office / Operations Manager in New Orleans to oversee daily front office operations and support hotel functions. You will help manage the guest experience, ensure efficient workflow, and assist department leaders with staffing, training, and performance.

You are a visible leader who promotes service excellence, maintains brand standards, and coordinates with other departments to sustain operational excellence.