Guest Experience Front Office Leader

Ascent Hospitality Management; Montgomery (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer match

Paid PTO

Job summary

Ascent Hospitality is seeking a Front Office Manager to lead hotel guest services and proactively seek opportunities to elevate guest experiences. You will drive guest satisfaction, manage reserve and room assignments, and provide training and support to the Front Office team.

This hands-on leadership role emphasizes maximizing guest satisfaction, developing employees, and ensuring adherence to brand standards and company programs across shifts, including nights and weekends.

Qualifications

• High school education required; some college preferred.
• Minimum one year in a management role in a hotel.
• Ability to lead a team and manage staff effectively.
• Excellent verbal and written communication skills; fluent English.

Responsibilities

• Schedule guest services front desk representatives and night audit staff.
• Fulfill shift as Manager on Duty.
• Lead the Guest Services team and ensure staffing levels.
• Monitor guest experience scores and drive improvement.
• Train staff on Brand standards and company programs.
• Work with other departments to ensure guest readiness and satisfaction.

Skills

Customer service

Leadership

Communication

Multitasking

Flexibility

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Job description

Ascent Hospitality is seeking a Front Office Manager to lead hotel guest services and proactively seek opportunities to elevate guest experiences. You will drive guest satisfaction, manage reserve and room assignments, and provide training and support to the Front Office team.

This hands-on leadership role emphasizes maximizing guest satisfaction, developing employees, and ensuring adherence to brand standards and company programs across shifts, including nights and weekends.