Front Office Leader: Guest Experience & Operations

Ascent Hospitality; Montgomery (AL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary

Benefits - Health, Dental, Vision,Life

401k with employer MATCH

Paid PTO

Team Member Hotel Discount Program

Bonus eligible

Job summary

Ascent Hospitality in Montgomery seeks a Front Office Manager to lead hotel front desk operations and proactively create memorable guest experiences. You will train and supervise the Guest Services team, manage scheduling, and ensure staff are equipped to maximize occupancy and profitability while upholding brand standards.

This hands-on leadership role emphasizes strong communication, staff development, and collaboration with other departments to deliver exceptional service and smooth hotel

Qualifications

• Customer service oriented with ability to multi-task and stay organized.
• Experience as front desk, guest services supervisor, or manager preferred.
• Strong leadership and organizational skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and office equipment.
• Flexible schedule including nights, weekends and holidays.
• Ability to work without constant supervision and handle desk shifts.

Responsibilities

• Schedule guest services front desk representatives and night audit staff.
• Lead the Guest Services team with a hands-on approach.
• Maintain staffing levels and inventory controls for Front Office.
• Provide management support across hotel operations as needed.
• Review schedules and monthly guest services meetings.
• Train staff on company and brand standards and rewards programs.
• Maximize room occupancy at best rates and maintain SOPs.
• Ensure compliance with appearance, grooming, safety and security policies.
• Collaborate with valet, housekeeping and engineering to prepare rooms.

Skills

Guest service

Leadership

Communication

Microsoft Office

Operations software

Education

High school diploma

Tools

Property management system

POS systems

Job description

Ascent Hospitality in Montgomery seeks a Front Office Manager to lead hotel front desk operations and proactively create memorable guest experiences. You will train and supervise the Guest Services team, manage scheduling, and ensure staff are equipped to maximize occupancy and profitability while upholding brand standards.

This hands-on leadership role emphasizes strong communication, staff development, and collaboration with other departments to deliver exceptional service and smooth hotel