Guest Experience Front Office Leader

Dimension Hospitality Group; Carle Place (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Dimension Hospitality Group is seeking a Front Office Manager to oversee all front desk operations and guest service functions. You will lead staff, train and coach team members, and ensure seamless check-ins, check-outs, reservations, and billing accuracy while maintaining brand standards.

You will collaborate with hotel leadership to uphold productivity, accuracy, and exceptional service, resolving escalated guest concerns and monitoring cash handling and end-of-day reporting.

Qualifications

• Marriott Experience Required - Stay PMS Experience Preferred
• Previous hotel front office leadership experience required
• Strong communication and leadership skills
• Ability to train, coach, and develop front desk staff
• Detail oriented and able to manage multiple tasks under pressure

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service-focused front office environment

Skills

Front office leadership

Staff supervision

Communication

Problem solving

Organized

Hospitality focus

Tools

PMS systems

Reporting tools

Job description

Dimension Hospitality Group is seeking a Front Office Manager to oversee all front desk operations and guest service functions. You will lead staff, train and coach team members, and ensure seamless check-ins, check-outs, reservations, and billing accuracy while maintaining brand standards.

You will collaborate with hotel leadership to uphold productivity, accuracy, and exceptional service, resolving escalated guest concerns and monitoring cash handling and end-of-day reporting.