Front Office Leader - Guest Experience & Team Operations

Dimension-Hospitality,-LLC; Carle Place (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Dimension Hospitality LLC is seeking a Front Office Manager to oversee all front desk operations and guest service functions, leading staff, training, and scheduling to deliver a seamless Marriott-experience.

You will manage check-ins/outs, reservations, billing accuracy, and escalating guest concerns while ensuring compliance with brand standards and collaborating with housekeeping and engineering. Marriott Stay PMS experience preferred, strong leadership essential.

Qualifications

• Front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems and front office processes.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Leadership

Communication

Organization

Hospitality

Staff supervision

Scheduling

Training

Problem solving

Team development

Staff management

Tools

Hotel PMS (Stay PMS)

Reporting tools

Billing systems

Job description

Dimension Hospitality LLC is seeking a Front Office Manager to oversee all front desk operations and guest service functions, leading staff, training, and scheduling to deliver a seamless Marriott-experience.

You will manage check-ins/outs, reservations, billing accuracy, and escalating guest concerns while ensuring compliance with brand standards and collaborating with housekeeping and engineering. Marriott Stay PMS experience preferred, strong leadership essential.