Guest Experience Leader - Front Office

JL Hospitality Management; Anchorage, Northern (AK, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO)

401(k) retirement plan with company-m

Company-paid life insurance

Hotel room discounts

Career growth and advancement

Job summary

JL Hospitality Management is seeking an experienced Front Office Manager to lead hotel Front Office operations and deliver an exceptional guest experience from arrival to departure. You will oversee the Front Desk team, reservations, and guest services while partnering with other departments to drive efficiency and guest satisfaction.

The role emphasizes staffing, coaching, scheduling, and maintaining service standards in a dynamic environment, ensuring accurate billing, guest privacy, and brand

Qualifications

• Previous hotel Front Office or Front Desk experience required.
• Previous supervisory or hospitality leadership experience strongly preferred.
• One to two years of Front Office leadership experience preferred.
• Experience with branded, select-service, extended-stay, or full-service hotel operations is a plus.
• Strong leadership, coaching, and team-building skills.

Responsibilities

• Oversee the daily operations of the Front Office and Front Desk.
• Ensure check-in, check-out, reservations, guest requests, and Front Desk transactions are handled accurately, efficiently, and according to established standards.
• Maintain a visible presence in the Front Office and actively support the team during high-volume periods.
• Monitor daily arrivals, departures, occupancy, room availability, and guest needs for Front Office operations.
• Ensure Front Desk associates are knowledgeable about hotel accommodations, amenities, and local information.
• Monitor guest feedback and Front Office service scores and identify opportunities for improvement.

Skills

Front Office leadership

Guest service

Communication skills

Time management

Tools

PMS experience

Reservation systems

Job description

JL Hospitality Management is seeking an experienced Front Office Manager to lead hotel Front Office operations and deliver an exceptional guest experience from arrival to departure. You will oversee the Front Desk team, reservations, and guest services while partnering with other departments to drive efficiency and guest satisfaction.

The role emphasizes staffing, coaching, scheduling, and maintaining service standards in a dynamic environment, ensuring accurate billing, guest privacy, and brand