Front Office Operations Leader — Guest Experience & Growth

Dimensionhospitality; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Dimension Hospitality is seeking an Operations Manager to oversee all front desk operations and guest service functions, ensuring a welcoming and efficient guest experience from arrival to departure.

You will lead staffing, training, performance, and service standards while partnering with hotel leadership to maintain productivity, accuracy, and exceptional service. This role demands strong leadership and hospitality passion in a fast-paced environment.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling
• Train, coach, and develop front desk and guest service team members
• Oversee check ins, check outs, reservations, and billing accuracy
• Resolve escalated guest concerns and service issues professionally
• Ensure compliance with hotel policies, brand standards, and procedures
• Monitor financial processes such as cash handling and end of day reporting
• Communicate effectively with housekeeping, engineering, and leadership
• Support hiring, performance reviews, and team development
• Maintain a welcoming, efficient, and service focused front office environment

Skills

Front office leadership

Staff supervision

Scheduling

Training & coaching

Guest service

Billing accuracy

Cash handling

Interdepartmental communication

Hiring & reviews

Operations management

Job description

Dimension Hospitality is seeking an Operations Manager to oversee all front desk operations and guest service functions, ensuring a welcoming and efficient guest experience from arrival to departure.

You will lead staffing, training, performance, and service standards while partnering with hotel leadership to maintain productivity, accuracy, and exceptional service. This role demands strong leadership and hospitality passion in a fast-paced environment.