Guest Experience Agent - Front Desk

Stonebridge Companies; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies seeks a Guest Service Agent in Seattle to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will handle inquiries, payments, and reservations to maximize guest satisfaction.

The role emphasizes customer service, communication, and efficient use of property management systems, with a focus on accuracy and hospitality excellence in a busy hotel environment.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem solving abilities to resolve guest issues efficiently.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts in PMS.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts and perform basic bookkeeping tasks.
• Issue room keys and assist bell staff with instructions.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food, and services to ledgers.
• Transmit and receive guest messages via telephone or switchboard.
• Coordinate with housekeeping and maintenance to address guest issues.
• Make and confirm reservations for guests.

Skills

Customer service

Communication

Problem solving

Organizational skills

Cash handling

Tools

Property management systems

Word & Excel

Job description

Stonebridge Companies seeks a Guest Service Agent in Seattle to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will handle inquiries, payments, and reservations to maximize guest satisfaction.

The role emphasizes customer service, communication, and efficient use of property management systems, with a focus on accuracy and hospitality excellence in a busy hotel environment.