Front Desk Supervisor - Guest Experience & Revenue Leader

The Crescent Hotels Group; Newark (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Crescent Hotels & Resorts in Newark, NJ, is seeking a Front Desk Supervisor to oversee daily Front Desk operations, maximize revenue, and ensure superior guest satisfaction. You will supervise Guest Service Agents, respond to special requests, and implement company programs while maintaining high standards of hospitality and professionalism.

The role requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced hotel environment.

Qualifications

• Excellent communication and guest-relations skills.
• Ability to work as part of a team and support colleagues.
• Strong interpersonal skills to resolve conflicts calmly.
• Proficiency with basic math and point-of-sale calculations.
• Fluency in English required for daily interactions.

Responsibilities

• Interview, hire, train, and evaluate Front Desk staff as needed.
• Respond to guest requests and adjust to groups for optimal satisfaction.
• Implement front desk programs; supervise staff and maintain SOPs.
• Oversee Guest Service Agents and ensure high-quality service.
• Remain calm during emergencies and resolve issues with good judgment.
• Maintain attendance and perform other related duties.

Skills

Communication skills

Team player

Conflict resolution

Guest service oriented

English proficiency

Math proficiency

Job description

Crescent Hotels & Resorts in Newark, NJ, is seeking a Front Desk Supervisor to oversee daily Front Desk operations, maximize revenue, and ensure superior guest satisfaction. You will supervise Guest Service Agents, respond to special requests, and implement company programs while maintaining high standards of hospitality and professionalism.

The role requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced hotel environment.