Front Desk Supervisor: Lead Guest Services & Growth

White Lodging; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

DailyPay

Unlimited employee referral bonuses

401(k) with company match

Paid time off with rollover

Complimentary wellness tools

Leadership development & tuition_reimb

Job summary

White Lodging in Austin, TX is seeking a Front Desk Supervisor to support daily hotel front office operations. This entry‑level leadership role supervises a front desk team, owns shift operations, and delivers an exceptional guest experience at a premium hotel.

The ideal candidate has a desire to grow into Front Desk Manager, with strong communication and a passion for guest service. We train the right person and offer growth across multiple properties.

Qualifications

• Prior hotel front desk, guest services, or hospitality experience preferred — not required; we will train the right candidate.
• Desire to step into a hotel leadership role and grow into Front Desk Manager.
• Outgoing personality with a true passion for guest service on every shift.
• Adaptability and composure in a fast-paced hotel front office environment.
• Strong communication to support, motivate, and direct a front desk team.
• Flexibility to work varied shifts — evenings, weekends, and holidays.

Responsibilities

• Deliver the highest quality of guest service on every shift — anticipating and exceeding guest expectations at every touchpoint of the hotel front desk experience
• Run the "perfect shift" — ensuring all front desk checklist items are completed, hotel brand standards are consistently upheld, and the front office team is set up for success from the first moment to the last
• Supervise front desk agents and associates — monitoring performance, enforcing brand and service standards, and providing real-time coaching and support throughout each shift
• Oversee all front desk and front office operations in the absence of the Front Desk Manager — serving as the on-shift leader and primary point of escalation for guest concerns and team needs
• Perform hands-on front desk duties and operate hotel front office systems and equipment as needed — leading by example alongside your team every shift
• Assist with new associate onboarding, training, and cross-training — helping build a knowledgeable, confident front desk team that delivers consistently excellent hotel guest service
• Handle additional responsibilities as assigned to maintain smooth hotel front office operations

Job description

White Lodging in Austin, TX is seeking a Front Desk Supervisor to support daily hotel front office operations. This entry‑level leadership role supervises a front desk team, owns shift operations, and delivers an exceptional guest experience at a premium hotel.

The ideal candidate has a desire to grow into Front Desk Manager, with strong communication and a passion for guest service. We train the right person and offer growth across multiple properties.