Front Office Leader: Guest Experience & Ops

Fairmont; Austin (TX); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Health, dental & vision insurance

401K

Complimentary shift meal

Employee discount at Accor properties

Learning programs

Career growth opportunities

Job summary

Fairmont Austin is seeking a Front Office Supervisor to support daily operations, guest services and staff management. You will ensure service standards, oversee staffing and coordinate with Reception, Royal Service and Guest Services to deliver a superior guest experience.

The role requires strong communication, leadership and hospitality knowledge, with opportunities for professional growth within a luxury property in Austin.

Qualifications

• Passion for guest service and excellence in hospitality.
• Strong communication and leadership to coach frontline teams.
• Organized and able to prioritize in a fast-paced hotel environment.

Responsibilities

• Assist Front Office Manager in daily operations and service standards.
• Provide managerial support for Reception, Royal Service, Fairmont Gold and Guest Services.
• Ensure proper staffing and scheduling per productivity guidelines.
• Communicate shift information via logs, emails and meetings.
• Train supervisors and fill trainer duties when needed.
• Assist guests regarding hotel facilities in a helpful way.
• Adhere to department policies and safety guidelines.

Skills

Guest service

Communication

Leadership

Organization

English fluency

Supervisory experience

MS Office

Property Mgmt system

First aid cert

Loyalty program exp

Education

Hospitality Management degree

Tools

MS Fidelio (PMS)

Job description

Fairmont Austin is seeking a Front Office Supervisor to support daily operations, guest services and staff management. You will ensure service standards, oversee staffing and coordinate with Reception, Royal Service and Guest Services to deliver a superior guest experience.

The role requires strong communication, leadership and hospitality knowledge, with opportunities for professional growth within a luxury property in Austin.