Guest Experience Front Office Agent

1 Hotels; San Francisco (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Starwood Hotels is seeking a Front Office Agent to warmly welcome guests and ensure a relaxing, effortless stay from arrival to departure. The role emphasizes superb guest service, attention to detail, and a flexible, team-oriented approach in a 24-hour operation.

Ideal candidates have at least 1 year of similar experience, with multilingual ability viewed as a plus. Join a luxury brand dedicated to excellence and sustainability in hospitality.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24-hour operation.

Responsibilities

• Ensure that each guest’s arrival, stay and departure are relaxing and effortless.
• Provide impeccable service and reflect the brand’s best self to guests.
• Collaborate with front desk and hotel staff to maintain smooth operations.

Skills

Guest service

Customer service

Team player

Multitasker

Detail oriented

Job description

Starwood Hotels is seeking a Front Office Agent to warmly welcome guests and ensure a relaxing, effortless stay from arrival to departure. The role emphasizes superb guest service, attention to detail, and a flexible, team-oriented approach in a 24-hour operation.

Ideal candidates have at least 1 year of similar experience, with multilingual ability viewed as a plus. Join a luxury brand dedicated to excellence and sustainability in hospitality.