Guest Experience Front Desk Agent

1 Hotel Central Park, L.L.C.; New York (NY); On-site; USD 24,796 - 34,440; Full time

Job summary

Starwood Hotels in New York is seeking a Front Office Agent who will ensure every guest's arrival, stay, and departure are relaxed and effortless. The role focuses on warm, welcoming service and clear communication with guests to meet their needs.

This position requires at least 1 year in hotel or customer service, and the ability to speak a secondary language is a plus. Candidates should be flexible for a 24-hour operation and enjoy working as part of a team in a luxury brand environment.

Qualifications

• Minimum of 1 year of similar work experience in hotel or customer service.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi‑tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24‑hour operation.

Responsibilities

• We’re currently searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay.
• Provide warm, welcoming service and assist guests throughout stay.

Skills

Customer service

Multitasking

Team player

Communication

Job description

Starwood Hotels in New York is seeking a Front Office Agent who will ensure every guest's arrival, stay, and departure are relaxed and effortless. The role focuses on warm, welcoming service and clear communication with guests to meet their needs.

This position requires at least 1 year in hotel or customer service, and the ability to speak a secondary language is a plus. Candidates should be flexible for a 24-hour operation and enjoy working as part of a team in a luxury brand environment.