Guest Experience Front Desk Agent

1 Hotels; West Hollywood (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Starwood Hotels in West Hollywood, CA is seeking a Front Office Agent to ensure guests have a relaxing and effortless stay from arrival to departure. You will meet and greet guests, handle check-in/out, and respond to requests with a high level of service.

We value a warm, articulate team player with at least 1 year in guest service and the ability to work in a fast-paced, 24-hour operation. Multilingual abilities are a plus and celebration of a diverse, sustainable workplace is encouraged.

Qualifications

• Minimum 1 year of front desk or guest service experience.
• Ability to speak a second language is a plus.
• Willingness to work a 24-hour operation and flexible shifts.

Responsibilities

• Greet guests and check-in/check-out with a warm, welcoming manner.
• Respond to guest requests and resolve issues efficiently to ensure a seamless stay.
• Coordinate with housekeeping, bell, and other hotel departments to meet guest needs.

Skills

Guest service

Communication

Team player

Multitasking

Attention to detail

Job description

Starwood Hotels in West Hollywood, CA is seeking a Front Office Agent to ensure guests have a relaxing and effortless stay from arrival to departure. You will meet and greet guests, handle check-in/out, and respond to requests with a high level of service.

We value a warm, articulate team player with at least 1 year in guest service and the ability to work in a fast-paced, 24-hour operation. Multilingual abilities are a plus and celebration of a diverse, sustainable workplace is encouraged.