Front Office Agent: Warm Guest Experience

1-Hotels-5; New York (NY); On-site; USD 44,000 - 61,000; Full time

Job summary

Starwood Hotels is seeking a warm, welcoming Front Office Agent to ensure guests' experiences are relaxing and effortless from arrival to departure and throughout stay. You will be the first to meet guests and reflect the brand’s commitment to impeccable service.

The ideal candidate has at least 1 year of similar experience, strong customer service skills, and may speak a second language. You are a team player, detail oriented, flexible for a 24-hour operation, and ready to contribute to a

Qualifications

• Minimum of 1 year of similar work experience.
• Secondary language skills are a plus.
• Experience in guest or customer service; must be a team player, hard worker, and detail oriented.

Responsibilities

• Ensure guest experience is relaxing and effortless from arrival to departure.
• Provide impeccable service and anticipate guest needs.
• Assist guests with inquiries and requests to reflect the brand’s standards.

Skills

Guest service

Team player

Multi-tasking

Attention to detail

Flexibility

Job description

Starwood Hotels is seeking a warm, welcoming Front Office Agent to ensure guests' experiences are relaxing and effortless from arrival to departure and throughout stay. You will be the first to meet guests and reflect the brand’s commitment to impeccable service.

The ideal candidate has at least 1 year of similar experience, strong customer service skills, and may speak a second language. You are a team player, detail oriented, flexible for a 24-hour operation, and ready to contribute to a