Guest Experience Agent - Front Office

Starwood Hotels; Los Angeles (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Starwood Hotels in Los Angeles is seeking a Front Office Agent to ensure every guest's experience is relaxing and effortless, from arrival to departure. You will greet guests, handle check-in/check-out, and coordinate with other hotel teams to deliver stellar service.

The role requires a friendly, service-oriented mindset, at least 1 year in a similar role, and the ability to work in a fast-paced, 24-hour operation. Fluency in a second language is a plus.

Qualifications

• Minimum of 1 year of similar work experience in front office or guest service.

Responsibilities

• Meet and greet guests and provide impeccable service at arrival, during the stay, and departure.
• Assist guests with requests, manage multiple tasks, and support a 24-hour front desk operation.

Skills

Guest service

Hotel operations

Team player

Multi-tasking

Detail oriented

Flexible 24-hour operation

Secondary language helpful

Job description

Starwood Hotels in Los Angeles is seeking a Front Office Agent to ensure every guest's experience is relaxing and effortless, from arrival to departure. You will greet guests, handle check-in/check-out, and coordinate with other hotel teams to deliver stellar service.

The role requires a friendly, service-oriented mindset, at least 1 year in a similar role, and the ability to work in a fast-paced, 24-hour operation. Fluency in a second language is a plus.