Front Office Agent — Warm, Guest-First Service (24/7)

Starwood Hotels; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Starwood Hotels in New York, NY seeks a warm Front Office Agent to welcome guests and ensure a relaxing, seamless stay from arrival to departure.

The role emphasizes impeccable guest service, strong communication, and teamwork in a fast-paced hotel environment. A minimum of 1 year in a similar role is preferred, with multilingual abilities considered a plus.

This position requires flexibility to support a 24-hour operation and a commitment to brand standards and guest satisfaction.

Qualifications

• Minimum 1 year of similar front desk or guest service experience.
• Ability to speak a second language is a plus.
• Strong teamwork, multitasking, and attention to detail.
• Flexible to meet the demands of a 24-hour operation.

Responsibilities

• Provide impeccable front desk service during guest arrival, stay, and departure.
• Assist guests with inquiries, check-in/out, and concierge-style needs.
• Collaborate with team to ensure smooth operations and guest satisfaction.

Skills

Guest service

Teamwork

Multitasking

Communication

Flexibility

Job description

Starwood Hotels in New York, NY seeks a warm Front Office Agent to welcome guests and ensure a relaxing, seamless stay from arrival to departure.

The role emphasizes impeccable guest service, strong communication, and teamwork in a fast-paced hotel environment. A minimum of 1 year in a similar role is preferred, with multilingual abilities considered a plus.

This position requires flexibility to support a 24-hour operation and a commitment to brand standards and guest satisfaction.