Front Desk Experience Lead

1 Hotel South Beach, L.L.C.; United States; On-site; USD 22,041 - 35,817; Full time

Job summary

Starwood Hotels in the United States seeks a warm Front Desk Agent to ensure guests have a calm and effortless experience from arrival to departure and throughout their stay.

The ideal candidate has at least 1 year in hotel operations or guest service, is a team player, detail oriented, and flexible to meet the demands of a 24-hour operation. A second language is a plus.

Starwood Hotels values an inclusive culture and sustainable practices, with opportunities to grow within the organization.

Qualifications

• 1 year of hotel/front desk or guest service experience.
• Ability to speak a secondary language a plus.
• Experience in guest service, teamwork, hard work, multitasking and attention to detail.
• Willingness to work a 24-hour operation.

Responsibilities

• Welcome and assist guests at arrival and departure, ensuring a seamless stay.
• Provide impeccable front desk service and respond to guest requests promptly.
• Maintain a friendly, professional demeanor and reflect the brand’s standards.

Skills

Customer service

Multi-tasking

Team player

Detail oriented

Flexibility

Job description

Starwood Hotels in the United States seeks a warm Front Desk Agent to ensure guests have a calm and effortless experience from arrival to departure and throughout their stay.

The ideal candidate has at least 1 year in hotel operations or guest service, is a team player, detail oriented, and flexible to meet the demands of a 24-hour operation. A second language is a plus.

Starwood Hotels values an inclusive culture and sustainable practices, with opportunities to grow within the organization.