Front Office Agent

1 Hotel Central Park, L.L.C.; New York (NY); On-site; USD 24,796 - 34,440; Full time

Job summary

Starwood Hotels in New York is seeking a Front Office Agent who will ensure every guest's arrival, stay, and departure are relaxed and effortless. The role focuses on warm, welcoming service and clear communication with guests to meet their needs.

This position requires at least 1 year in hotel or customer service, and the ability to speak a secondary language is a plus. Candidates should be flexible for a 24-hour operation and enjoy working as part of a team in a luxury brand environment.

Qualifications

• Minimum of 1 year of similar work experience in hotel or customer service.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi‑tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24‑hour operation.

Responsibilities

• We’re currently searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay.
• Provide warm, welcoming service and assist guests throughout stay.

Skills

Customer service

Multitasking

Team player

Communication

Job description

Grow with us. Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why we hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Responsibilities

We’re currently searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

Qualifications

• Minimum of 1 year of similar work experience in hotel or customer service.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service, a team player, hard worker, multi‑tasker and detail oriented.
• Is flexible and willing to meet the demands of a 24‑hour operation.

About us

As a mission‑driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like‑minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.