Guest Experience Agent

1-Hotels-5; Miami Beach (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Starwood Hotels is seeking a warm, welcoming Front Desk Agent to ensure guests’ arrival, stay, and departure are effortless and memorable in a 24-hour operation.

Ideal candidates have at least 1 year of front desk or guest services experience, excellent communication, and the ability to multitask while maintaining attention to detail. A second language is a plus, and a team-player attitude is essential.

Qualifications

• Minimum 1 year of front desk or guest services experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service and strong teamwork.

Responsibilities

• Greet guests and check them in/out efficiently and warmly.
• Assist guests with information, requests, and directions to local attractions.
• Maintain accuracy and attention to detail in daily operations in a fast-paced environment.

Skills

Front Desk

Guest service

Customer service

Multitasking

Team player

Flexible hours

Job description

Starwood Hotels is seeking a warm, welcoming Front Desk Agent to ensure guests’ arrival, stay, and departure are effortless and memorable in a 24-hour operation.

Ideal candidates have at least 1 year of front desk or guest services experience, excellent communication, and the ability to multitask while maintaining attention to detail. A second language is a plus, and a team-player attitude is essential.