Guest Experience Front Office Leader

Embassy Suites College Station; College Station (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Embassy Suites College Station is seeking a Front Office Manager to lead the front desk team with attentiveness, courtesy, and efficiency, while maximizing room revenue and occupancy. This role requires supervisory experience and proficiency in Windows, Excel and Word to manage staffing, training and reporting.

The manager will oversee guest requests, training programs, payroll and daily financials, ensuring brand standards and SOP adherence across all front desk operations.

Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3+ years of related experience; or a 4-year college degree and at least 1 year of related experience.
• Supervisory experience required.
• Proficient in Windows operating systems, Excel and Word.
• Must have a valid driver’s license from the applicable state.
• Must convey information and ideas clearly and be able to evaluate and act quickly.
• Must work well in stressful, high pressure situations and maintain composure.

Responsibilities

• Respond to guest requests, problems, complaints and accidents at the Front Desk or Reservations with courtesy and follow up to ensure satisfaction.
• Motivate, coach, counsel and discipline Front Desk personnel per SOPs.
• Ensure compliance to brand and company training using SOPs.
• Conduct Front Desk interviews and follow hiring procedures per SOPs.
• Develop employee morale and training for Front Desk staff.
• Maximize room revenue and occupancy by reviewing status daily and monitoring rates and occupancy.
• Attend required Rooms Merchandizing meetings and compile reports for sell guidelines.
• Supervise Night Audit and monitor financial reports for accuracy.

Skills

Supervisory experience

Clear communication

Problem solving

Under pressure

Listening skills

Education

5+ years hotel experience

2-year college +3+ years related

4-year college +1 year related

Tools

Windows OS

Excel

Word processing

Job description

Embassy Suites College Station is seeking a Front Office Manager to lead the front desk team with attentiveness, courtesy, and efficiency, while maximizing room revenue and occupancy. This role requires supervisory experience and proficiency in Windows, Excel and Word to manage staffing, training and reporting.

The manager will oversee guest requests, training programs, payroll and daily financials, ensuring brand standards and SOP adherence across all front desk operations.