Guest Experience Lead — Front Desk

Melrosehoteldc; Las Vegas (NV); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Embassy Suites by Hilton Las Vegas is seeking a Front Desk Supervisor to lead the front office team at our all-suite hotel near UNLV. You will oversee staffing, training, and scheduling, ensuring smooth check-in and check-out experiences for guests.

This role requires calm leadership under pressure, strong communication, and a hands-on approach to operating the MICROS system and daily front desk reports. You will collaborate with housekeeping and maintenance to optimize guest satisfaction.

Qualifications

• Experience in front desk or hotel operations is required.
• Ability to interview, hire and train front desk staff.
• Strong communication and guest service mindset.

Responsibilities

• Ensure proper staffing levels across front office and supervise staff.
• Oversee check-in/out processes and guest inquiries.
• Manage MICROS front office transactions and reports.
• Coordinate with Housekeeping and Engineering on guest requests.
• Provide leadership and training to front desk team.

Skills

Staffing coordination

Hiring interviews

Supervising front desk

Guest service excellence

Tools

MICROS system

Job description

Embassy Suites by Hilton Las Vegas is seeking a Front Desk Supervisor to lead the front office team at our all-suite hotel near UNLV. You will oversee staffing, training, and scheduling, ensuring smooth check-in and check-out experiences for guests.

This role requires calm leadership under pressure, strong communication, and a hands-on approach to operating the MICROS system and daily front desk reports. You will collaborate with housekeeping and maintenance to optimize guest satisfaction.