Front Desk Supervisor | Hotel Front Office Lead

Remington-Hospitality-; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Embassy Suites by Hilton Las Vegas is seeking a Front Desk Supervisor to lead the front office team, ensure proper staffing, and uphold the highest levels of guest service at our all-suite hotel. You will interview, hire, train and schedule front desk staff, oversee MICROS operations, and coordinate with Housekeeping and Engineering to fulfill guest requests.

A calm, professional demeanor, strong work ethic, and the ability to work nights, weekends and holidays are essential in this fast-paced

Qualifications

• Calm under pressure handling high guest demand
• Strong work ethic and self-initiative
• Flexibility to work varying schedules (nights, weekends, holidays)
• Team player with guest-centric approach

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Understand front office staff roles and duties and perform duties as needed.
• Manage MICROS system operations for front office, including daily transactions.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping and Engineering regarding guest rooms and requests.
• Greet and assist guests with check-in/check-out, questions, and needs.

Job description

Embassy Suites by Hilton Las Vegas is seeking a Front Desk Supervisor to lead the front office team, ensure proper staffing, and uphold the highest levels of guest service at our all-suite hotel. You will interview, hire, train and schedule front desk staff, oversee MICROS operations, and coordinate with Housekeeping and Engineering to fulfill guest requests.

A calm, professional demeanor, strong work ethic, and the ability to work nights, weekends and holidays are essential in this fast-paced