Guest Experience Front Desk Specialist

EVEN Hotel by IHG Norwalk; Washington; Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Zusammenfassung

EVEN Hotel by IHG Norwalk is seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with check-in and check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability.

Excellent communication is essential, and you will answer inquiries, take reservations by phone, email, or in person, and handle paperwork promptly.

Qualifikationen

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Aufgaben

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Kenntnisse

Friendly personality

Hospitality standards

English proficiency

Other languages helpful

Computer literacy

Customer-focused

Physical ability

Jobbeschreibung

EVEN Hotel by IHG Norwalk is seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with check-in and check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability.

Excellent communication is essential, and you will answer inquiries, take reservations by phone, email, or in person, and handle paperwork promptly.