Guest Experience Front Desk Agent

InterContinental Hotels Group; Cleveland (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and handle bookings with courteous upselling. You will assist guests with local information, resolve concerns, and coordinate with management on issues and safety.

A prior front desk or guest service role is preferred, along with basic computer skills. The position requires flexibility for night, weekend and holiday shifts, and a professional appearance as a brand ambassador in a

Qualifications

• Must have a high school diploma or equivalent, college degree a bonus.
• Minimum 1 year in front desk or guest service role preferred.
• Able to read, write, perform basic maths and operate hotel systems.

Responsibilities

• Greet guests warmly and handle check-in/check-out
• Manage guest bookings and upsell opportunities
• Handle cash and credit transactions securely
• Provide local information and resolve guest concerns
• Liaise with management on issues and safety procedures
• Maintain appearance and brand ambassador standards
• Stay informed about events and activities for guests
• Assist teammates with additional duties as needed

Skills

Communication skills

Problem solving

Fortime local language fluency

Literacy and tech-savy

Flexibility

Education (HS diploma)

Guest service experience

Physical stamina

Education

High school diploma

Tools

Computers

Job description

InterContinental Hotels Group is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and handle bookings with courteous upselling. You will assist guests with local information, resolve concerns, and coordinate with management on issues and safety.

A prior front desk or guest service role is preferred, along with basic computer skills. The position requires flexibility for night, weekend and holiday shifts, and a professional appearance as a brand ambassador in a